WETLAB BlogWestern Environmental Testing Laboratory

Water Quality Monitoring, Sampling Basics and How to Handle Customer Complaints

Last week we were lucky enough to participate in the 19th Annual Nevada Rural Water Training and Technical Conference in South Lake Tahoe, CA. This conference gives us a chance to reconnect with many of our existing clients as well as network and learn about what's going on with the rural water systems across the state of Nevada and how we can better serve them.

This year I was lucky enough to be able to do a presentation at the conference entitled "Water Quality Monitoring, Sampling Basics and How to Handle Customer Complaints". This presentation provides a quick summary of the basics of water quality monitoring (sampling, analysis and reporting), then goes into details on a few examples about sampling drinking water sources for Arsenic and Total Coliform/E. Coli (+/-). The second half of the presentation draws on my experience as a (former) customer service manager as well as information obtained from sources published by the American Water Works Association on how to integrate customer complaints as 'real-time' monitoring for your water system and ideas of how to effectively and efficiently handle complaints from customers.

If you would like a copy of the presentation, please email me at ginger@wetlaboratoy.com!

Join us in Denver at SME, booth 1248

The Society for Mining, Metallurgy, and Exploration (SME) is an international society of professionals in the mining and minerals industry. Currently, the membership of SME is more than 12,000 strong, with members in nearly 100 countries.

On February 22-25, 2009, mining professionals are joining together in Denver, CO for the annual SME show. This is an opportunity to learn more about the mining and minerals industry and gain valuable knowledge and meet new people.

Come by and visit with Business Development Manager Ginger Peppard and Project Manager Tracy Zoulek at booth 1248.

For more information about SME, visit their website at www.smenet.org.