WETLAB BlogWestern Environmental Testing Laboratory

Wetlab Expands into Las Vegas

Viva Las Vegas!  As for Vegas, the lease is completed and we're currently setting up and going through the certification process for the test we will perform in Vegas. We will perform locally Total Coliform, Quant Tray, Fecal Coliform, pH and BOD5.

The address is 3230 Polaris Ave. Unit 4, Las Vegas, NV 89102.
For additional information please contact Nick Ross at (775) 355-0202.

A Uniquely Client Oriented Laboratory Environment

“Getting high quality data can be easy, and working with the right lab can make it a pleasure.”

WETLAB has always prided itself on being a uniquely client-oriented laboratory that offers superior customer service in addition to provide high quality, legally defensible data in a timely manner. One of the challenges that we have faced over the years, as we've been growing, is providing the same type of customer service that we could as a small lab. We've adapted (are adapting...) by creating internal systems to keep track of our customer's needs, as well as actively pursuing and developing analytical testing to meet the needs of our clients, even it may be outside the realm of our normal testing methods.

Now I want to ask for a little help from our readers.

If you are a current client, what are some things that we have done great and made your life easier? What are some things that we could do better at? What there one thing that happen, in particular, that you really noticed as being above and beyond what you would normally expect from a laboratory?

If you're not a client of ours but you've had experience with analytical laboratories, is there anything that those other labs have done that you feel is above and beyond the normal things you would expect from a lab? Is there something those other labs have done that you feel was unforgivable or unprofessional?

For everyone, even those who may never use an analytical laboratory, has there ever been a customer service experience that really impressed you? What did that company do and why did it make such a big impression on you? On the other hand, is there a customer service experience (or lack of...) that really left you with a nasty taste in your mouth about that company?

And finally, for any of you out there that may be in the customer service fields, what are some of the creative solutions you have come up with to provide excellent, creative and unforgettable customer service to your clients?

Let us know what you think, we'd love to hear from you! Contact us at (775) 355-0202.

Testing the Waters with our very first client referral program!

Over the years, we've come to define our success by the relationships we've built and maintained with our clients over the years. Now that Valentine's Day has come and gone, we are still in the mood to share the love with those who have made us sucessful so we are "testing the waters" with our first ever client referral program.

All you have to do is refer our analytical testing services to someone who you think might need them and both the referrer and the referee will be entered into a drawing for a $50.00 Visa gift card. There is no limit to the number of people you can refer so the more people you refer, the more times you will be entered to win.

All you have to do is have your referee email Ginger Peppard at ginger@wetlaboratory.com with the following information:

• Name
• Company Name
• Industry
• Phone Number
• Address
• Email
• Name of Referrer

In addition to this drawing, if your referee becomes a new client* before the end of March, you will both be entered in a seperate drawing for an additional $50.00 Visa Gift Card.

The drawing will take place on March 31, 2009 so start spreading the word today!

*Referee must submit samples prior to March 31, 2009 to qualify for the additional gift card.