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Meet Caitrianna Bishop, Client Services Manager at WETLAB Sparks. Actually, you’ve probably already met Caitrianna via email or phone. And if you’ve visited WETLAB’s tradeshow booth, there’s a good chance you’ve met her face to face!
As the Client Services Manager she oversees project management, sales, accounts receivable, and the sample receiving team to ensure a seamless client experience. Throughout her 5 years with WETLAB, Caitrianna has dedicated herself to nurturing strong client relationships to provide the highest quality services. As a member of WETLAB’s leadership team, Caitrianna works collaboratively to enhance the overall client experience and support WETLAB’s continued growth.
Caitrianna graduated Cum Laude from Texas A&M University with a Bachelors in Environmental Science and a minor in Horticulture as well as receiving her Associate of Science from Brookhaven College. During university, Caitrianna was honored to be recognized with membership to The National Society of Leadership and Success, the nation’s largest accredited leadership honor society whose mission is to recognize, cultivate, and honor leaders while making a lasting, positive change in the world.
Caitrianna completed a Medical Foraging Internship with the Awakened Foundation, where she gained hands-on experience identifying and harvesting local plants and transforming them into tinctures, oils, teas, pastes, and other natural remedies. She also helped construct a greenhouse using recycled materials and cultivated plants used in product creation. This experience deepened her appreciation for sustainability, plant identification, and creative, resource-conscious practices.
Caitrianna is also active in the community, staying informed on public issues, and supporting initiatives that promote positive local impact.
With a strong foundation in environmental science, a passion for sustainability, and a client-first approach, Caitrianna plays a vital role in delivering the exceptional service WETLAB is known for. Her leadership, collaborative spirit, and dedication to building lasting client relationships continue to support both the success of WETLAB’s clients and the company’s continued growth.
One of the biggest innovations we have been working on, beginning in 2025, is the early development of WETLAB’s new LIMS system. This initiative represents a major step forward in saving time and improving efficiency across our processes, all of which support the delivery of high-quality service to our customers.
Another key area of progress has been the implementation of automated alerts and dashboards that provide employees with as close to real-time information as possible when they need it most. By improving visibility into results, job statuses, and critical process milestones, these tools help streamline communication and reduce delays. This increased awareness allows teams to respond more quickly and make informed decisions, supporting greater accuracy, timeliness, and consistency in day-to-day operations.
We have also devoted significant time to developing improvements that support invoicing workflows. These upgrades are designed to help our invoicing staff save time by maintaining a high level of accuracy, ensuring that charges are correct and clearly aligned with the services provided to our customers.
Looking ahead, we plan to double down on our efforts to continue building out the new LIMS system. Future development will include client self-service capabilities, improved ease of use and versatility for our employees. By leveraging technologies such as OCR and AI-driven tools, we aim to speed up key processes and reduce manual effort. Our ongoing goal is to deliver excellence and consistency in service for our clients, creating efficient, fulfilling workflows for our employees.
2025 was a year defined by teamwork, adaptability, and meaningful operational progress at WETLAB—focused on delivering a smoother, faster, and more transparent client experience. As team members transitioned into new roles across the laboratory and project support functions, cross-department collaboration became even more essential. These changes reinforced the strength of our internal partnerships and the value of cross-training to maintain continuity, flexibility, and consistent service.
We also strengthened our Sample Control team, welcoming two new Sample Control Specialists, and promoted Ash to Sample Control Lead. Ash brings valuable perspective from both Sample Control and Quality Assurance, helping reinforce process consistency, documentation accuracy, and coordination between incoming samples and downstream reporting. In addition, Scianna transitioned from Sample Control into the Project Management Assistant role, expanding our capacity to support client communication, sample tracking, and internal coordination—especially during high-volume periods.
A major focus throughout the year was improving efficiency and modernizing key systems that clients interact with directly. One of the most visible upgrades is how reports are delivered. Clients may notice reports now coming from our reporting@wetlaboratory.com email group. This updated reporting workflow replaced manual email distribution and has significantly improved the speed and reliability of report delivery by reducing manual steps, minimizing the potential for errors, and improving overall consistency. It also provides stronger visibility and tracking internally, so our Client Services team can quickly confirm when reports were sent and ensure the right recipients receive results without delay.
We also improved real-time workflow visibility by replacing our physical whiteboard with a virtual dashboard, giving our team a clearer, up-to-date view of sample status and priorities. This change supports faster internal decision-making, stronger cross-team alignment, and more responsive communication when clients need updates.
Looking ahead to 2026, we’ll continue investing in improvements that make working with WETLAB easier—streamlining workflows, enhancing communication, and expanding the tools available to help clients access their data quickly and confidently.
MyWETLAB is your portal to convenient access to results, reports, and project information. Need to get signed up? We’d love to help you get started. Please reach out to Caitrianna or Mckenna, and they can walk you through setup and ensure your team has access.
For WETLAB, 2025 was a highly productive year defined by measurable performance gains, strategic investment, and a deliberate focus on resilience and service continuity. Building on what we learned in 2024, we continued to refine our processes and communication workflows—resulting in an 8% improvement in turnaround time (TAT). More importantly for our clients, our average time to deliver results was kept to under two weeks, helping teams make faster decisions without sacrificing data quality or clarity.
A key driver of this improvement was the introduction of senior group lead roles, designed to strengthen both day-to-day execution and long-term facility development. One senior group lead focuses on production throughput and prioritization, while the other emphasizes facility systems, readiness, and continuous improvement. Together, these leaders have elevated consistency across the lab by ensuring staff maintain a shared understanding of sample and analysis status, proactively identifying bottlenecks, and turning operational feedback into actionable upgrades. We’re excited to see how these roles continue to mature and compound their impact in 2026.
As part of our commitment to reliable capacity and responsive service, we also made targeted investments in instruments and infrastructure—both to expand throughput and to build redundancy where it matters most. In 2025, we added and upgraded equipment including a second mercury (Hg) analyzer to dramatically increase capacity and reduce single-instrument risk. We also expanded and modernized critical preparation and analysis capabilities with additions such as an ammonia (NH) analyzer, a new fume hood, and replacement TKN digestion systems. Notably, the new TKN digestion technology is fully automated and significantly cleaner, improving both operational efficiency and the working environment while supporting more consistent processing.
Finally, we launched a company-wide initiative to strengthen cross-training and cross-functional coverage. For clients, this translates into greater reliability: cross-training helps ensure continuity during staff absences, reduces vulnerability to single points of failure, and improves our ability to surge capacity when project needs shift. For our team, it provides broader technical development and clear pathways for growth—supporting long-term retention and strengthening the expertise behind every dataset we deliver.
Overall, 2025 reinforced WETLAB’s commitment to what client’s value most: faster, more predictable turnaround; dependable capacity; and a lab team structured to deliver consistent, high-quality results—even as demand and complexity evolve.
In Our WETLAB World
Location Holiday parties
Las Vegas
Elko
Holiday Spirit Week Winners
In Our Industry
AEMA Annual Meeting
In Our Community
Keep Truckee Meadows Beautiful Lunch & Learn: Recycling 101
Humane Society Holiday Drive benefitting animals in need in the community
Children’s Cabinet Adopt a Family benefitting families in need in our community
Reno Rescue
Ash has been volunteering at Reno Rescue as a Stable Moments mentor where she works with foster children to allow them to connect with a horse on the ranch.
MTO Youth Outdoor Skills Camp
Scianna dedicated time this summer volunteering at MTO Youth Outdoor Skills Camp helping kids make survival bracelets and sharpen their archery skills as well as generally supervising them throughout the two days she was there. Ask her about it for more details!
In September, WETLAB’s leadership team stepped away from the laboratory setting and into the outdoor learning environment at Project Discovery to participate in The Leadership Challenge (Full Ropes Course). This immersive program featured more than 40 low- and high-challenge events, designed to test not only physical ability but also collaboration, communication, and leadership skills in dynamic scenarios.
Building Skills Through Challenge
Each challenge required the team to work together in new ways, pushing boundaries and building confidence. Whether balancing across suspended beams, scaling ropes, or navigating complex team exercises, participants were continuously encouraged to rely on one another’s strengths. The experience emphasized the importance of adaptability in leadership, reminding us that growth often happens outside of our comfort zones.
After each event, the group came together for guided debrief sessions. These conversations created space to reflect on what was learned in the moment and how those insights could be applied back at WETLAB. Core themes included:
- Communication – Clear, direct, and respectful dialogue is the foundation of effective teamwork.
- Trust – Relying on one another under pressure reinforced the importance of mutual confidence among colleagues.
- Consistency – Delivering steady effort and dependable support, no matter the challenge.
- Empathy – Recognizing and valuing the perspectives and emotions of others.
- Second-Order Change – Going beyond surface-level adjustments to one that alters the system’s framework and requires new perspectives forced from crisis or forced confrontation with root causes.
These takeaways were applied with WETLAB’s core values, underscoring how intentional leadership development can strengthen the workplace culture.
Bringing Lessons Back to WETLAB
The ropes course was more than a physical test—it was a powerful metaphor for the leadership journey. The skills practiced in the field translate directly into how WETLAB approaches projects, solves problems, and fosters collaboration across teams. By embracing challenges, practicing empathy, and building trust, our leadership team is better equipped to guide WETLAB toward continued growth and innovation.
In Our WETLAB World
Camping
The WETLAB team enjoyed a beautiful weekend at Logger Campground at Stampede Reservoir for our annual Camping Trip & Lake Day. We are proud to foster a culture that invests not only in the work we do every day, but also in the relationships and connections that make teamwork thrive beyond the lab.
Self Defense Class
In August, team members took part in a self-defense class at Renzo Gracie Reno, led by instructor Tim Principe and organized by our Senior Group Lead, Holly. The session left participants feeling empowered and equipped with practical skills for personal safety. At WETLAB, we’re proud to provide opportunities that help our people grow, both professionally and personally.
35th Annual McClelland Literacy Foundation Golf Tournament
Noah’s Park Tree Care Lunch & Learn
WETLAB visits the Reno Aces
In Our Industry
Tri-State Seminar August 4-7
WETLAB’s Nick Ross and Mckenna Oh had a full house at their session on Water Sample Collection Best Practices at Tri-State Seminar. Nick and Mckenna shared guidance on creating effective sampling plans and reviewed handling protocols for a range of analyses, including bacteria, VOCs, lead and copper, cyanide, and PFAS.
Nevada Mining Association’s Annual Convention Sept 3-5
Mckenna and Jill joined industry leaders at Nevada Mining Association’s Annual Convention in South Lake Tahoe for three days of education and networking. The event concluded with the Celebration of Excellence, Featuring Safety and Reclamation Awards, honoring outstanding achievements of dozens of individuals, operators, and contractors.
A highlight of the convention was a keynote presentation by former Trader Joe’s President Doug Rauch. Rauch spoke about how an organization’s culture builds and strengthens public perception. His message reinforced that what sets strong organizations apart isn’t only the product or services they provide, but the people, values, and trust behind them.
The WETLAB Team participated in the Nevada Mining Association’s golf tournament
NWRA Fall Symposium: September 16-17
WETLAB’s Nick Ross presented at the Nevada Water Resources Association Fall Symposium on September 17. His session, Laboratory-Based Extraction Methods for Evaluating Groundwater Impacts from Mine Waste, highlighted the importance of proper sample preparation for accurate analytical results. He addressed methods including the Meteoric Water Mobility Procedure (MWMP), Humidity Cell Testing (HCT), and the Accelerated Leach Test for Diffusive Release from Solidified Waste (Diffusion).
APWA Nevada Chapter 2025 Fall Conference: Oct 1-3, 2025
Mckenna, Jill, and Scianna represented WETLAB at the American Public Works Association (APWA) Nevada Chapter Fall Conference in South Lake Tahoe, October 1–3. This year’s event marked the chapter’s 60th “Diamond” anniversary under the theme Diamonds Are Forever: Thriving Under Pressure. The conference emphasized shaping the future of public works and developing the next generation of professionals, showcasing a bright future for Nevada’s public works community.
In Our Community
Dance with Me
Instrumentation Scientist Shelby participated in Dance with Me, The Ballroom of Reno’s Dementia friendly program that helps elderly improve brain memorization with partnership dancing.
Laboratory-Based Extraction Methods for Evaluating Groundwater Impacts
Mine waste, if not properly characterized, can significantly impact groundwater quality. Waste rock piles and tailings have the potential to leach metals, acidity, and other contaminants, threatening ecosystems and water resources. Understanding how these materials behave under natural conditions is essential for predicting risks and implementing protective measures.
Why Characterization Matters
Laboratory extraction tests provide valuable insight into how mine waste interacts with water over time. These methods simulate weathering and infiltration under controlled conditions, producing data that informs both risk assessments and regulatory decisions.
Three Key Laboratory Methods
- Meteoric Water Mobility Procedure (MWMP)
A short-term leaching test that mimics the first flush of contaminants during rainfall events. MWMP highlights the immediate risk of soluble salts, metals, and acidity. Regulators often use this procedure as a screening tool to determine if further evaluation is needed.
- Humidity Cell Tests (HCT)
A long-term kinetic test designed to simulate accelerated weathering over weeks to months. HCT provides time-dependent data on acid generation and metal release, offering a conservative estimate of long-term leachate quality.
- Accelerated Diffusion Leach Test
Used primarily for solidified or stabilized waste forms, this method measures contaminant release over time through diffusion. The results allow scientists to model long-term leaching performance and assess the durability of waste stabilization strategies.
The Importance of Sample Preparation
The accuracy of these methods relies heavily on the representativeness of the sample. Proper particle sizing, homogenization, and prevention of contamination ensure that laboratory results reflect real-world conditions. Simply put – garbage in, garbage out.
Key Takeaways
- Mine waste characterization is essential for safeguarding groundwater.
- MWMP, HCT, and diffusion tests each provide unique insights into contaminant mobility.
- Reliable results depend on representative and carefully prepared samples.
- Integrated interpretation—using all three tests in concert—provides the most robust predictions for long-term groundwater protection.
For a deeper dive into the procedures, equipment, and regulatory applications of these tests, you can view the full presentation here: 2025 Laboratory-Based Extraction Methods for Evaluating Groundwater Impacts – NWRA (PowerPoint).
Meet Ashley Lee, Sample Control Lead at WETLAB Sparks. Ashley is passionate about environmental stewardship, public engagement, and bringing joy into shared spaces.
She’s been with WETLAB since 2021 and was recently promoted to her new role as Sample Control Lead. Ashley oversees a team of six employees at the Sparks location and manages the flow of incoming environmental samples including ensuring samples are properly received, logged, preserved, and routed to the correct departments within required holding times.
You may already know Ashley because she coordinates closely with clients to meet project needs, communicates with the lab to maintain workflow efficiency, and ensures all processes align with QA requirements.
Ashley has a Bachelor of Arts degree in Interior Design from Northern Arizona University and is currently attending Truckee Meadows Community College and University of Nevada, Reno specializing in Environmental Sciences and Hydrogeology with an expected graduation date in 2026. She is a student member of the Geological Society of Nevada which is a non-profit scientific society dedicated to promoting the geological sciences with roughly 1,300 members.
Ashley is very active in the local community. She is part of the City of Reno’s Parks and Recreation Department Rolling Recreation team which focuses on activating underused public parks and providing mobile recreation opportunities for local families and youth, volunteers with the Reno Rodeo and part of the Reno Vaqueros coordinating cultural events throughout the area that bring accessible performing arts and heritage dance to the community. She also serves as the President of WETLAB’s internal Environmental Club, where she helps lead sustainability projects and organizes volunteer efforts to improve both our workplace and our community.
Outside of work, Ashley is a big believer in community connection, creativity, and movement. She’s passionate about environmental stewardship, public engagement, and bringing joy into shared spaces through organizing sustainability initiatives at work, dancing at local events with the Reno Vaqueros, or helping bring energy to city parks through Rolling Recreation.
Nevada mining operations have strict soil-related requirements focused on reclamation and environmental protection. Mines must develop and implement reclamation plans that ensure disturbed lands are returned to a stable and productive post-mining land use. A key element in these requirements is assessing soil quality and characteristics in areas affected by mining activities. It is crucial for understanding the impact of mining on soil health, predicting potential environmental issues, and evaluating the effectiveness of reclamation and restoration efforts.
In 2015, WETLAB completed the Nevada Division of Environmental Protection (NDEP) Mining Certification program created in collaboration between the Laboratory Certification division and Bureau of Mining Regulation and Reclamation (BMRR). We are certified to offer comprehensive analytical support for mining including analyses of soil.
Mining operations can significantly alter soil properties, leading to erosion, contamination with heavy metals, and loss of soil fertility. Soil analysis helps quantify these impacts and identify areas requiring remediation. Regular soil analysis allows for tracking the progress of reclamation efforts, ensuring that restored areas are effectively recovering and minimizing long-term environmental damage.
Key Areas of Soil Mining Analysis
Soil Quality: Assessing physical properties (texture, structure, porosity, and density), chemical properties (pH, nutrient levels, and organic matter content) and biological properties (microbial activity)
Heavy Metal Contamination: Identifying and quantifying the presence of specific heavy metals like arsenic, cadmium, chromium, lead, and zinc in soils.
Soil Fertility: Mining can deplete essential nutrients, impacting plant growth and ecosystem recovery. Analysis focuses on nutrient levels (phosphorus, potassium, nitrogen, etc.) and their availability to plants.
Microbial Activity: Soil microbes play a crucial role in nutrient cycling and decomposition. Analysis may involve assessing microbial biomass, diversity, and activity.
Reclamation Success: Monitoring soil properties in restored areas helps evaluate the effectiveness of reclamation efforts and identify areas that require further intervention.
WETLAB provides services to many mining companies and our staff has extensive experience supporting the unique requirements of mining clients. Services include analysis of water, soil, rock, and ash for physical parameters, metals, general chemistry, volatile and non-volatiles organic analyses.
WETLAB’s purpose is to provide critical information for environmental problems and our project managers and client services staff are available for your pre-project planning.
