Western Environmental Testing Laboratory (WETLAB) with locations in Sparks, Elko, and Las Vegas, Nevada is a full service, fun, and fast-paced client-oriented environmental testing laboratory. WETLAB sets itself apart from the usual environmental laboratory by providing superior customer service and we pride ourselves on developing lasting client relationships. WETLAB is currently accepting resumes for our Client Experience and Development Manager in our Sparks, NV laboratory. We ask that all potential candidates reply to this posting and include their resume. Finalist will have to pass a drug screen and background check.

Job Title: Client Experience and Development Manager

Reports to: Operations Manager

Job Description:

Under general supervision, the WETLAB Client Experience and Development Manager (CEDM) oversees and performs complex administrative tasks. Provides leadership and implementation of policies and procedures to create a reliable and collaborative experience with our clients. CEDM promotes effective and efficient department operations and meeting quarterly and annual priorities as set in the WETLAB Strategic Plan. Assume full management responsibility for all assigned functions and personnel. Familiar with a variety of practices and procedures to manage and develop staff and fulfill client needs.

Duties and Responsibilities (include but are not limited to)

Create partnerships that improve client experience.

Plan, direct, control sales and service – lead teams to exceed targets, ensure excellent quality service is provided and selling opportunities are maximized.

Delivery of client driven service & sales, efficient services, operational quality and control of costs by continually monitoring and improving the Daily Standards and delivering robust sales and service.

Establish and maintain high standards of service quality

Achieve departmental goals, objectives and priorities as described in the WETLAB Strategic Plan

Manage, develop and mentor Sales and Service staff and creating an environment to exceed department and organizational goals

Ensure staff visibility to clients and prospects and facilitate an excellent client experience

Implement and execute process improvement initiatives

Implement and execute technology improvements

Assess and monitor workload, identify opportunities for improvement, direct and implement changes.

Develop client relationships, maintain communication and coordinate activities with clients and outside organizations.

Developing the laboratory services business in the best interests of WETLAB and help shape the future direction of WETLAB service and sales volumes

Serve as a member of the Leadership Team

Maintain client satisfaction

Oversee and execute client retention plan

Performance Measures:

Performs and completes assigned task by due date

Excellent client feedback

Positive staff feedback

Meet monthly, quarterly and annual goals and/or objectives

Ensures department metrics are being met

Follow Quality Assurance Plan

Follow Safety Program

Completes assigned duties as described by SOP

Staff and department advancement

Keep a clean or orderly workspace

Experience:

This position requires a bachelor’s degree in Business, Marketing, Chemistry, Biology, Environmental Science, previous environmental laboratory experience is not required.

Compensation:

$60,000 – $90,000 per year (Exempt Employee)

Medical, Dental, Vision Insurance

401 (K) with Company Match

Paid Time Off

Paid Holidays

Job Type: Full-time

Pay: $60,000.00 – $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Work Location: One location