At WETLAB, we believe that good communication is a critical part of ensuring our clients receive good data. Our QA manager and sales team presented on this topic in March at the Nevada Rural Water Association Conference in Reno, NV. Below is a small synopsis of this presentation.
Good communication appears to be a simple goal, but can be difficult to achieve. There are many players involved at every stage, and one small miscommunication can result in the end product not being what is needed. The ultimate goal is to produce legally defensible results that meet Data Quality objectives.
It is imperative that clients and the lab communicate clearly- WETLAB strives to ensure that all of our clients understand what data they need to satisfy regulatory requirements. The regulatory landscape concerning water is ever-changing, and can be confusing. At WETLAB, we stay up to date with the latest changes so that we can help our clients get the results they need. Outside of the lab, we talk to our clients and their regulators to determine needs. Inside of the lab, we discuss projects clearly throughout all departments.
The critical point of communication occurs between the client and the lab. Providing WETLAB with the appropriate documents helps to clearly show objectives. These documents include: a detailed Client Information Sheet, a Sampling Analysis Plan, the Scope of Work, and the Chain of Custody. Having an accurate and clear Chain of Custody is imperative to retain legal defensibility of sample results. Our staff reviews all Chain of Custody forms to make sure they are clear and fully completed.
If all participants communicate as clearly as possible, the goal of regulatory compliance can be achieved. Contact WETLAB to see how we can help you achieve your goals.