Join us in an enlightening conversation with Kara Ansell, the developer behind the new proprietary client portal, MyWETLAB. This platform is not merely a tool; it’s a reflection of WETLAB’s commitment to enhancing client experience and improving efficiencies. Learn about the transformative features (current and future) of MyWETLAB and how it’s changing the landscape of our client services.

• Q: What can we expect from the new client portal, MyWETLAB?
  
  Ansell: As the program developer, I’m excited to share that I’ve designed the platform to be a comprehensive hub for our clients. It will revolutionize the way you interact with our services, streamlining your experience and allowing you to easily track orders, access documents, and eventually have the capabilities to view unofficial real-time individual testing results, meaning you don’t have to wait for the full report to start seeing unofficial results! 

• Q: How will it improve WETLAB’s customer experience?
  
  Ansell: Our focus is our client’s time and convenience. By centralizing all necessary functions into one intuitive platform, we’re not only enhancing efficiency but also elevating the level of service we provide. Clients will have immediate access to order snapshots, and documents like chain of custodies and analytical reports, with more planned. This means less time spent on routine inquiries and more time for meaningful work. We want to continue to build out the platform and encourage our portal users to submit their feedback on improvements or new features you’d like to see via the built in feedback tool.
  

• Q: Are there any sneak peeks you can share about the client portal’s future capabilities?
  
  Ansell:  Absolutely! Get ready for Electronic Data Deliverables (EDDs), invoices, customer alerts when we’ve added updates or documents to your order, unofficial sample results in real-time, and more advanced communication tools. We’re also working on adding order details like PO #, project name, and sampling locations to streamline workflow and access to these details for each order.  Stay tuned for more updates as we roll out new features!

• Q: What steps are being taken to ensure the security and reliability of the portal?
  
  Ansell: Ensuring security and reliability is a top priority for us. We’ve implemented rigorous testing protocols, including comprehensive beta testing to identify and address any potential vulnerabilities. We’re continuously monitoring and updating the portal to maintain the highest standards of security and performance. Rest assured, we’re committed to delivering a portal that’s not only powerful and user-friendly but also secure and reliable.

• Q: When can we expect to have this available to clients?
  
  Ansell: We are excited to invite clients to start using the portal. We’ve made excellent progress with thousands of orders processed successfully. Our staff at the Sparks lab is trained in the portal and we’re extending training sessions to our Las Vegas and Elko locations.  We are confident in the portal’s performance and would like to invite our clients to contact their customer service representative at our Sparks location to receive access and begin utilizing our new system.

We’re excited to offer the new client portal and look forward to enhancing your experience with WETLAB.

Your success is our success! 

Kara Ansell, System Administrator