Western Environmental Testing Laboratory (WETLAB) with locations in Sparks, Elko, and Las Vegas, Nevada is a full service, fun, and fast-paced client-oriented environmental testing laboratory. WETLAB sets itself apart from the usual environmental laboratory by providing superior customer service and we pride ourselves on developing lasting client relationships. WETLAB is currently accepting resumes for our Sales and Service Manager in our Sparks, NV laboratory. We ask that all potential candidates reply to this posting and include their resume.
Job Title: Sales and Service Manager
Reports to: Operations Manager
Under general supervision, the WETLAB Sales and Service Manager (SSM) oversees and performs complex administrative tasks. Provides leadership and implementation of policies and procedures for department. SSM promotes effective and efficient department operations and meeting quarterly and annual priorities as set in the WETLAB Strategic Plan. Assume full management responsibility for all assigned functions and personnel. Familiar with a variety of practices and procedures to manage and develop staff and fulfill client needs.
Duties and Responsibilities (include but are not limited to)
Management of the Sales and Service staff in Sparks, Elko and Las Vegas
Serve as a member of the Leadership Team
Maintain client satisfaction
Oversee and execute client retention plan
Achieve departmental goals, objectives and priorities as described in the WETLAB Strategic Plan
Develop and mentor Sales and Service staff
Implement and execute process improvement initiatives
Implement and execute technology improvements
Assess and monitor workload, identify opportunities for improvement, direct and implement changes.
Develop client relationships, maintain communication and coordinate activities with clients and outside organizations.
Performs and completes assigned task by due date
Excellent client feedback
Positive staff feedback
Meet monthly, quarterly and annual goals and/or objectives
Ensures department metrics are being met
Follow Quality Assurance Plan
Follow Safety Program
Completes assigned duties as described by SOP
Staff and department advancement
Keep a clean or orderly workspace
This position requires a bachelor’s degree in Business, Marketing, Chemistry, Biology, Environmental Science, previous environmental laboratory experience is not required.
$60,000 – $90,000 per year (Exempt Employee)
Medical, Dental, Vision Insurance
401 (K) with Company Match
Paid Time Off