Author: Caitrianna Bishop, Client Services Manager

Reflecting on the past year, it’s clear that WETLAB’s Client Services Department has undergone pivotal changes in operations with the retirement of longtime Business Development Manager Garry Gray and promotion of Cheyenne Holter to Sample Control Manager. 

Our Sample Control team welcomed new Specialists and Assistants as previous team members transitioned into different roles at WETLAB in Quality Assurance and the laboratory. We actively support the professional development of our staff and take pride in seeing them take on new roles and opportunities.

Sample Control has automated the login procedures for large projects, improving the invoicing process. Our preservative checks have been adjusted to meet state audit recommendations. Improvements to the collections process ensure more accurate invoices and faster payments. These modifications to our processes have improved the accuracy of reports and sample integrity, leading to faster turnaround times (TAT) and better service for our clients. 

For WETLAB’s Spark’s laboratory, a highlight of the year was the achievement of the HAA5 certification. HAA5 certification refers to the ability to test for a specific group of chemicals called haloacetic acids (HAA5), which are by-products that form when chlorine or other disinfectants are used to treat drinking water. 

This milestone allows us to bring HAA5 testing in-house, reducing costs for the company and our clients, and providing more reliable timelines for reporting. This certification exemplifies our commitment to public health and the continuous improvement of our service offerings and customer experience.  While our clients benefit from quicker, more cost-effective testing, our staff gains a greater sense of control over service delivery. 

Looking ahead, we plan to continue to develop our Sales team following Garry’s retirement after 8 years with WETLAB. We are streamlining workflows and enhancing efficiency to allow our team to focus on higher-impact activities. 

WETLAB is poised for another year of growth and success, building on the strengthened internal operations we achieved over the past year. We’re excited to build on this momentum in the year to come to continue to better serve our clients.