2025 was a year defined by teamwork, adaptability, and meaningful operational progress at WETLAB—focused on delivering a smoother, faster, and more transparent client experience. As team members transitioned into new roles across the laboratory and project support functions, cross-department collaboration became even more essential. These changes reinforced the strength of our internal partnerships and the value of cross-training to maintain continuity, flexibility, and consistent service.

We also strengthened our Sample Control team, welcoming two new Sample Control Specialists, and promoted Ash to Sample Control Lead. Ash brings valuable perspective from both Sample Control and Quality Assurance, helping reinforce process consistency, documentation accuracy, and coordination between incoming samples and downstream reporting. In addition, Scianna transitioned from Sample Control into the Project Management Assistant role, expanding our capacity to support client communication, sample tracking, and internal coordination—especially during high-volume periods.

A major focus throughout the year was improving efficiency and modernizing key systems that clients interact with directly. One of the most visible upgrades is how reports are delivered. Clients may notice reports now coming from our reporting@wetlaboratory.com email group. This updated reporting workflow replaced manual email distribution and has significantly improved the speed and reliability of report delivery by reducing manual steps, minimizing the potential for errors, and improving overall consistency. It also provides stronger visibility and tracking internally, so our Client Services team can quickly confirm when reports were sent and ensure the right recipients receive results without delay.

We also improved real-time workflow visibility by replacing our physical whiteboard with a virtual dashboard, giving our team a clearer, up-to-date view of sample status and priorities. This change supports faster internal decision-making, stronger cross-team alignment, and more responsive communication when clients need updates.

Looking ahead to 2026, we’ll continue investing in improvements that make working with WETLAB easier—streamlining workflows, enhancing communication, and expanding the tools available to help clients access their data quickly and confidently.

MyWETLAB is your portal to convenient access to results, reports, and project information. Need to get signed up? We’d love to help you get started. Please reach out to Caitrianna or Mckenna, and they can walk you through setup and ensure your team has access.