In early 2024, WETLAB introduced MyWETLAB – a streamlined, user-friendly platform designed to enhance your experience, offering easy access to your data, reports, and analytics in a secure online environment. The initial release was to a beta group of clients to help us identify any potential issues, assess usability, and suggest improvements to optimize the user experience.  MyWETLAB integrates advanced encryption and user authentication measures to ensure that your information is both safe and readily accessible. And through MyWETLAB, you’ll be able to view real-time data updates, download reports, and track project statuses anytime, anywhere. Below are some highlights and updates of new features available or coming soon to MyWETLAB.

Elevating the MyWETLAB Experience

Our client portal will soon offer even more convenience, data insights, and advanced AI capabilities, making it easier than ever to interact with WETLAB and access essential information.

• Customer Resource AI Chat Bot: This new AI-powered ChatBot will be available 24/7 to handle common inquiries instantly, giving you quick access to essential information anytime.
• Early Insight on Sample Data: Get a sneak peek at preliminary results before the final data is complete, helping you stay informed without waiting for the entire report.
• Streamlined Invoices: Clients can now view and pay invoices directly within the MyWETLAB portal, adding convenience to financial management.
• More Self-Service Tools: From inputting data to receiving updates, these enhancements will provide time-saving options for sharing and retrieving information with ease.

Internal Technology Upgrades

Our behind-the-scenes improvements may not be directly visible to customers, but they’re designed to make our service even more efficient and robust, translating into greater convenience and reliability for you.

•  More Cloud Infrastructure Upgrades: Transitioning more infrastructure to the cloud enables our teams in Elko, Las Vegas, and the main lab to access centralized tools and data, supporting consistent, high-quality service across all locations.
• Optimized LIMS Processes: Upgrading our LIMS (Laboratory Information Management System) will enhance our efficiency in managing even the smallest details, helping us deliver faster and more accurate results to our clients.
• Efficient Data Flow Automations: With more automation, we’ll streamline data handling from start to finish, ensuring faster turnaround times and fewer manual steps in the process.

Our goal is to empower you with direct access to key information, making data management faster and more efficient. Should you have any questions or need support or wish to enroll into MyWETLAB our team is available to assist, please contact 775-355-0202 or email MyWETLAB@wetlaboratory.com. We hope you find this tool to be a valuable resource for staying connected and informed.